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Tell us what happened in the field.

For the fastest help, include your phone model, ShotOps version, whether the job is Local or Pro, and what you expected to happen.

Account and Pro

Sign-in, synced jobs, backup, restore, billing status, or account deletion.

Open account controls

Do not send secrets or recovery kits

Never email passwords, authentication codes, job-source recovery kits, encryption keys, or customer-sensitive photos. ShotOps support cannot recreate a lost user-held recovery kit.

Useful details

  • Phone manufacturer and model.
  • Android version and ShotOps app version.
  • The visible error message and approximate time.
  • Whether the problem happens on Wi-Fi, cellular, or both.
  • Whether local capture still succeeds.